SHIPPING & RETURNS
We despatch our orders carefully wrapped in acid-free tissue paper inside sturdy cardboard tubes &/or custom fit boxes. Items are generally sent out within 2-3 days of receipt of the order.
For shipping to a UK address, We use the Royal Mail's First Class Signed For service or equivalent and items usually arrive within 1-2 days, although they can occasionally take longer. We generally use the Royal Mail International Signed For service, but for large items can use DHL or similar. We always provide tracking numbers for UK and international orders.
You can return any purchase for any reason to Distassi Art for a full refund as long as you inform us within 14 days of receipt of the item. You must then ensure that the item is delivered back to Distassi Art in the same condition within 28 days of you receiving it. Once we have received the item back we will refund to you the cost of the item plus the initial postage cost.
Inform us of any damage, with supporting photographs, within 7 days of receiving the item and we will replace if possible or refund.
Distassi Art Limited Company Registration No 11028155 - Copyright 2019